Terms of Service
Effective Date: 4 August 2026 | Last Updated: 4 August 2026
These Terms of Service ("Terms") form a binding agreement between you ("you", "Client") and SolutionByz ("we", "us", "our"), a digital services business operating from Lahore, Pakistan, in respect of the website solutionbyz.com and all services, digital products, software, tools, APIs, and subscriptions we provide.
By accessing our website, purchasing a service, or signing a proposal or statement of work, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our website or services. Please read these Terms together with our Privacy Policy, Cookie Policy, Refund & Cancellation Policy, and Disclaimer, each of which is incorporated by reference.
1. Scope of Services
We provide a range of digital services which may include, without limitation: digital marketing and paid advertising management (Meta, Google, TikTok and other networks); search engine optimisation and content strategy; lead generation and marketing funnels; branding and creative production; Shopify development and e-commerce optimisation; website and web application development; software development; mobile application development; SaaS platforms; artificial intelligence services and integrations; automation and workflow services; API development and access; digital products and website tools; and strategic consulting.
The precise scope, deliverables, timelines, fees, and dependencies for your engagement are defined in the proposal, statement of work, quotation, or order confirmation applicable to you (each, an "Order"). Where an Order conflicts with these Terms, the Order prevails for that engagement only.
2. Eligibility and Account Registration
You must be at least 18 years old and legally capable of entering into binding contracts. If you contract on behalf of an organisation, you warrant that you are authorised to bind that organisation, and "you" refers to that organisation. Where an account is issued to you, you are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your account. You must notify us promptly of any suspected unauthorised access.
3. Client Responsibilities
The success of every engagement depends on timely cooperation. You agree to:
- Provide accurate, complete, and lawful information, brand assets, product data, and content, and keep them up to date
- Grant and maintain the access we reasonably require — including advertising accounts, analytics, hosting, domain registrars, repositories, and platform administration
- Respond to requests for feedback, approvals, and information within reasonable timeframes
- Ensure all materials you supply are owned by you or properly licensed, and do not infringe third-party rights
- Ensure your products, offers, and advertising claims comply with applicable law and platform policies
- Maintain your own backups and hold all licences and subscriptions required to operate your systems
- Use our services and deliverables only for lawful purposes
Delays caused by late feedback, missing assets, or withheld access may extend timelines and, where they cause us to hold capacity idle, may incur additional charges notified to you in advance.
4. Acceptable Use
You must not use our website, services, tools, or APIs to: violate any law or regulation; infringe intellectual property or privacy rights; transmit malware or malicious code; attempt to gain unauthorised access to any system; probe, scan, or test the vulnerability of our infrastructure; circumvent rate limits, authentication, or usage restrictions; scrape or harvest data at scale without permission; resell or sublicense access without our written consent; misrepresent your identity or affiliation; or engage in fraudulent, deceptive, harassing, or abusive conduct. We may suspend or terminate access immediately for breach of this section.
5. Payment Terms
All fees are stated in the applicable Order and are exclusive of taxes, duties, bank charges, and currency conversion costs unless expressly stated otherwise. You are responsible for all applicable taxes and withholdings.
Unless your Order states otherwise, the following advance payment structure applies:
- Website design and development: a 40% advance payment is required before any work begins. This advance secures your project slot and covers initial planning, discovery, and resource allocation.
- Digital marketing services: 50% of the total service fee is payable in advance before work begins, with the remaining 50% due at the agreed project midpoint or mid-service milestone as defined in your service agreement.
Invoices are payable by the due date stated on the invoice. Advertising spend, platform fees, licences, domains, hosting, third-party applications, and API usage costs are your responsibility and are billed separately or paid directly by you to the relevant provider.
We may suspend work, pause campaigns, or withhold deliverables where an invoice remains unpaid after its due date. Overdue amounts may attract interest at the lower of 2% per month or the maximum rate permitted by law, together with reasonable costs of recovery. Fees are quoted for the defined scope; work requested outside that scope is chargeable at our then-current rates following written agreement.
6. Subscriptions, Automatic Renewal and Cancellation
Certain services — including retainers, managed marketing, hosting, maintenance plans, SaaS access, and API plans — are provided on a recurring subscription basis.
Automatic renewal. Unless cancelled in accordance with these Terms, subscriptions renew automatically at the end of each billing period (monthly, quarterly, or annually as applicable) for a further period of the same length, and your stored payment method will be charged at the then-current rate. By purchasing a subscription you expressly authorise these recurring charges until you cancel.
Cancellation. You may cancel renewal by giving written notice to info@solutionbyz.com at least thirty (30) days before the next renewal date, unless your Order specifies a different notice period. Cancellation takes effect at the end of the current paid period. You retain access until that date; no partial-period refunds are issued.
Price changes. We may adjust subscription pricing on at least thirty (30) days' written notice before the change takes effect. If you do not accept the new pricing, you may cancel before the renewal date.
Failed payments. If a recurring payment fails, we may retry the charge and may suspend the service until payment is received. Services suspended for non-payment for more than thirty (30) days may be terminated and associated data deleted.
Full details are set out in our Refund & Cancellation Policy.
7. Refunds
Refund eligibility, including our Client Satisfaction Guarantee for website design work, is governed by our Refund & Cancellation Policy, which forms part of these Terms.
8. Chargebacks
If you dispute a charge, you agree to contact us first so we can attempt to resolve the matter directly. Initiating a chargeback or payment dispute without first seeking resolution is a breach of these Terms. Where a chargeback is raised in respect of services already delivered or commenced, we reserve the right to suspend all services immediately, withhold deliverables and transfers of ownership, submit evidence of delivery to the payment provider, recover the disputed amount together with any bank or processor fees and reasonable costs of recovery, and terminate the engagement. Fraudulent or bad-faith chargebacks may be referred for legal recovery.
9. Intellectual Property
9.1 Our Property
All content on this website — including text, images, logos, design elements, and the SolutionByz name and marks — is our property or licensed to us and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from it without our written permission.
We retain all rights in our pre-existing materials, proprietary frameworks, methodologies, internal tooling, code libraries, templates, automation scripts, prompts, and know-how ("Background IP"), including any improvements made during your engagement. Nothing in these Terms transfers ownership of Background IP.
9.2 Client Content Ownership
You retain full ownership of all materials you supply to us, including your trademarks, brand assets, copy, images, product data, and customer data ("Client Content"). You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, and display Client Content solely to perform the services during the engagement.
9.3 Deliverables
Creative work, campaign strategies, custom code, designs, and reports produced specifically for you remain our property until we have received payment in full. Upon full payment, ownership of the final deliverables transfers to you as set out in your Order, subject to any third-party licences and to our retained Background IP, which is licensed to you on a perpetual, non-exclusive, non-transferable basis solely to use and operate the deliverables. Website source files and access credentials are transferred only after full payment has been received.
9.4 Third-Party and Open-Source Components
Deliverables may incorporate third-party software, themes, plugins, fonts, stock media, APIs, or open-source components governed by their own licence terms. You are responsible for complying with, and maintaining, those licences.
9.5 Portfolio Rights
Unless you notify us otherwise in writing, we may reference your name, logo, and non-confidential work produced for you in our portfolio, case studies, and marketing materials.
10. Artificial Intelligence
We may use artificial intelligence tools in delivering services. AI-assisted output may be inaccurate, incomplete, or unintentionally similar to existing material, and you are responsible for reviewing and approving all deliverables before publication or commercial use. The intellectual property status of AI-generated material is unsettled in many jurisdictions and we make no warranty that such material is protectable or free from third-party claims. Full details appear in our Disclaimer.
11. No Guaranteed Results
We provide services in good faith using available data and industry best practice. We do not guarantee any specific outcome — including ROAS, revenue, leads, conversions, traffic, or search engine rankings — because performance depends on platform algorithms, competition, market conditions, and the quality of your offer and operations, all of which lie outside our direct control. Past results and case studies are illustrative only. See our Disclaimer for the full statement.
12. Third-Party Services
Our services depend on third-party platforms and providers. We are not responsible for their availability, performance, pricing, policy changes, data practices, account suspensions, ad disapprovals, or discontinuation of service. Your use of third-party services is governed by their own terms, which you are responsible for reviewing and complying with.
13. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other — including campaign data, strategies, pricing, client lists, source code, and business information — to use it only for the purposes of the engagement, and to protect it with at least reasonable care. These obligations do not apply to information that is or becomes public without breach, was lawfully known before disclosure, is independently developed, or must be disclosed by law or court order (in which case reasonable prior notice will be given where lawful). Confidentiality obligations survive termination for three (3) years, and indefinitely for trade secrets.
14. Data Protection
Each party will comply with applicable data protection law, including the EU and UK General Data Protection Regulation and the California Consumer Privacy Act as amended, to the extent they apply. Where we process personal data on your behalf, we act as a processor or service provider and you act as the controller or business; we will process such data only on your documented instructions and will apply appropriate technical and organisational security measures. Where required, the parties will enter into a data processing agreement. Our handling of personal data is described in our Privacy Policy.
15. Warranty Disclaimer
Except as expressly stated in a signed written agreement, all services and deliverables are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory. We disclaim all implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, and do not warrant that any service will be uninterrupted, secure, or error-free.
16. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, data, or anticipated savings, however arising.
Our total aggregate liability arising out of or relating to any engagement shall not exceed the total fees actually paid by you to us for the specific service giving rise to the claim in the three (3) months immediately preceding the event giving rise to the claim. Amounts paid to third parties on your behalf — including advertising spend, licences, domains, hosting, and subscriptions — are excluded from this cap.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.
17. Indemnity
You agree to indemnify and hold us harmless from claims, damages, liabilities, penalties, and reasonable legal costs arising from your breach of these Terms, your misuse of any deliverable, your publication of unreviewed AI-generated output, your products or advertising claims, or the inaccuracy, unlawfulness, or infringing nature of Client Content.
18. Term, Suspension and Termination
These Terms apply from your first use of our website or services and continue until terminated. Either party may terminate an engagement for material breach that remains uncured thirty (30) days after written notice. We may suspend or terminate immediately for non-payment, unlawful conduct, breach of Section 4, or where continued performance would breach a platform policy or applicable law.
On termination: all fees for work performed up to the effective date become immediately payable; non-refundable advances remain non-refundable; licences granted to you terminate to the extent payment has not been received; and each party will return or destroy the other's confidential information on request. Sections concerning payment, intellectual property, confidentiality, disclaimers, liability, indemnity, and governing law survive termination.
19. Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, civil unrest, epidemics, government action, strikes, power or internet outages, cyber-attacks, and failures of third-party platforms or infrastructure. Payment obligations for work already performed are not excused.
20. Independent Contractor Relationship
We provide services as an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.
21. Non-Solicitation
During the engagement and for twelve (12) months afterwards, you agree not to directly solicit for employment or engagement any of our personnel or contractors who worked on your account, without our prior written consent. This does not restrict responses to general public advertisements.
22. Communications and Notices
You consent to receive communications from us electronically, including by email and messaging platforms, and agree that electronic communications satisfy any legal requirement that a communication be in writing. Formal notices must be sent to info@solutionbyz.com and to your registered contact address.
23. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law principles. The courts of Lahore, Punjab, Pakistan shall have exclusive jurisdiction, save that we may seek injunctive relief in any competent jurisdiction to protect our intellectual property or confidential information.
Before commencing proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of thirty (30) days following written notice of the dispute. Where you are a consumer resident in a jurisdiction whose mandatory local consumer protection laws grant you additional rights or a different forum, those rights are not affected by this section.
24. Assignment
You may not assign or transfer these Terms or any Order without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
25. Severability, Waiver and Entire Agreement
If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force. Our failure to enforce any right is not a waiver of it. These Terms, together with the applicable Order and the policies incorporated by reference, constitute the entire agreement between the parties and supersede all prior discussions and representations on the subject matter.
26. Changes to These Terms
We may update these Terms from time to time. The revised version takes effect when posted on this page with an updated "Last Updated" date. Where changes are material and affect an active engagement, we will provide reasonable advance notice. Continued use of our website or services after changes take effect constitutes acceptance.
27. Contact Us
SolutionByz
477C Johar Town, J Block, Lahore, Pakistan
Email: info@solutionbyz.com
Phone: +92 314 7574592
Website: solutionbyz.com
These Terms are provided for general informational purposes and do not constitute legal advice. We recommend having them reviewed by qualified legal counsel in each jurisdiction where you operate before relying on them.