Effective Date: 4 August 2026 | Last Updated: 4 August 2026
This Refund & Cancellation Policy explains the terms under which payments to SolutionByz, based in Lahore, Pakistan, are handled across our service lines. By engaging SolutionByz for any project, subscription, or service, you agree to the terms set out below. This policy is designed to be fair to our clients while protecting the time, expertise, and resources we commit to every engagement.
This policy forms part of our Terms of Service and should be read alongside our Disclaimer.
1. Website Design & Development
A 40% advance payment is required before any work begins. This advance secures your project slot and covers initial planning, discovery, and resource allocation. Once work has commenced, the advance payment is non-refundable.
All websites are custom-built to each client's requirements. As a result, completed design work, development work, consultations, and revisions are non-refundable, as these reflect time and expertise already invested specifically for your project.
Any third-party purchases made on your behalf — including but not limited to domains, hosting, SSL certificates, premium themes or plugins, software licenses, and APIs — are non-refundable, as these costs are paid directly to external providers and cannot be recovered by SolutionByz.
Website ownership, source files, and access credentials are transferred to the client only after full payment has been received in accordance with the agreed project terms.
1.1 Client Satisfaction Guarantee
We stand behind the quality of our work. If you are not satisfied with the initial website design, SolutionByz will provide unlimited revisions and redesigns within the agreed project scope at no additional cost until the final design is approved. This satisfaction guarantee is offered in place of refunds, ensuring you receive a website you are genuinely happy with rather than a returned payment.
2. Digital Marketing Services
For digital marketing engagements, 50% of the total service fee must be paid in advance before work begins. The remaining 50% is due at the agreed project midpoint or mid-service milestone, as defined in your service agreement.
The initial 50% payment is non-refundable once work has started, as it covers strategy development, account setup, and resources committed to your campaigns. Monthly management fees are non-refundable after the service period has begun.
Advertising spend paid to third-party platforms — including Meta, Google, TikTok, or any other advertising network — is non-refundable, as these funds are paid directly to the platforms and are outside SolutionByz's control.
Marketing results — including sales, leads, ROAS, search rankings, conversions, and similar outcomes — cannot be guaranteed. Performance depends on numerous factors beyond our direct control, including platform algorithms, market conditions, competition, and product or offer quality. Refunds will not be issued on the basis of campaign performance.
3. Software, Mobile Applications and Custom Development
Software development, mobile application development, API development, and automation projects are billed against the milestones defined in your statement of work. Payments allocated to a completed or in-progress milestone are non-refundable, as they represent engineering time already committed and delivered.
Where a project is cancelled mid-milestone, we will invoice for work completed up to the cancellation date on a pro-rata basis and release the corresponding work product once that invoice is settled in full. Discovery, architecture, specification, and consulting phases are non-refundable once delivered.
4. Subscription Services and Recurring Plans
Retainers, managed marketing plans, maintenance and hosting packages, SaaS access, and API plans are billed on a recurring basis.
Automatic renewal. Subscriptions renew automatically at the end of each billing period for a further period of the same length, and your stored payment method is charged at the then-current rate, until cancelled in accordance with this policy.
No partial-period refunds. Subscription fees are charged in advance for the upcoming period and are non-refundable once that period has begun. If you cancel mid-period, your service remains active until the end of the paid period and is not refunded on a pro-rata basis.
Renewal charges. Because renewal is automatic and notified in advance, a renewal charge is not by itself grounds for a refund. If you did not intend to renew, you must cancel before the renewal date.
Setup and onboarding fees. One-time setup, onboarding, migration, and configuration fees are non-refundable once the corresponding work has commenced.
5. How to Cancel
To cancel a subscription or recurring service, send written notice to info@solutionbyz.com at least thirty (30) days before your next renewal date, unless your service agreement specifies a different notice period. Please include your business name, the service being cancelled, and your preferred effective date.
Cancellation takes effect at the end of the current paid billing period. You retain full access until that date. We will confirm your cancellation in writing — if you do not receive confirmation within three business days, please follow up, as an unconfirmed request may not have been received.
For project-based work, cancellation requests should also be sent in writing. All work completed up to the cancellation date remains payable, and non-refundable advances remain non-refundable as described above.
On cancellation, we will provide a reasonable handover of deliverables for which payment has been received in full. We may permanently delete campaign data, backups, and hosted assets 30 days after the service ends, so please request any export you need before that point.
6. Digital Products, Tools and Downloads
Digital products, website tools, templates, themes, checklists, courses, and other downloadable or instantly accessible items are non-refundable once access has been granted or the file has been downloaded, because they cannot be returned. Where required by mandatory consumer protection law in your jurisdiction, you may have a statutory right of withdrawal; by requesting immediate access you may be asked to acknowledge the loss of that right.
If a digital product is materially defective, does not function as described, or you are unable to access it, contact us within 14 days of purchase and we will repair, replace, or refund it at our discretion.
7. Consulting and One-Time Services
Consulting sessions, audits, strategy calls, and workshops are non-refundable once delivered. Bookings cancelled or rescheduled with at least 48 hours' notice may be moved to a new date at no charge. Cancellations with less than 48 hours' notice, and non-attendance, are charged in full.
8. Refund Eligibility
Refunds may be considered, at our sole discretion, in circumstances such as: a duplicate or demonstrably erroneous charge; payment for a service that was never commenced and where no resources were committed; a material failure by SolutionByz to deliver a contracted deliverable that we are unable to remedy within a reasonable period after written notice; or where a refund is required by mandatory applicable law.
Refunds are not available for: change of mind after work has commenced; campaign or SEO performance not meeting expectations; results affected by factors outside our control, including platform policy changes, account restrictions, or algorithm updates; delays or failures caused by the client's non-cooperation, late feedback, or withheld access; third-party costs including advertising spend, domains, hosting, licences, and subscriptions; completed milestones, delivered consulting, or accessed digital products; or partial subscription periods.
9. How to Request a Refund
Send a written request to info@solutionbyz.com within 14 days of the charge in question, including your business name, invoice or transaction reference, the amount, and a clear explanation of the grounds. We will acknowledge your request within three business days and provide a decision within ten business days, requesting further information where needed.
10. Refund Processing
In the rare event that a refund is approved — which is granted solely at the discretion of SolutionByz — the approved amount will be processed within 7 to 14 business days from the date of approval, using the original payment method where possible. Your bank or payment provider may take additional time to post the funds. Any non-recoverable transaction, processing, or currency conversion fees may be deducted from the refunded amount.
11. Chargebacks and Payment Disputes
If you have a concern about a charge, please contact us first — most issues are resolved quickly and directly. Initiating a chargeback or payment dispute without first attempting resolution with us is a breach of our Terms of Service.
Where a chargeback is raised in respect of services already delivered or commenced, we reserve the right to: suspend all services and access immediately; withhold deliverables, source files, credentials, and transfers of ownership; submit full evidence of delivery and of this policy to the payment provider; recover the disputed amount together with any bank or processor fees and reasonable costs of recovery; and terminate the engagement. Fraudulent or bad-faith chargebacks may be referred for legal recovery.
12. Late Payment and Service Suspension
Invoices unpaid after their due date may result in suspension of services, pausing of campaigns, and withholding of deliverables. Overdue amounts may attract interest at the lower of 2% per month or the maximum rate permitted by law. Services suspended for non-payment for more than 30 days may be terminated, and associated data and assets may be deleted.
13. Statutory Consumer Rights
Nothing in this policy limits or excludes any right you may have under mandatory consumer protection law in your country of residence. Where such law grants you rights that go beyond this policy — including statutory rights of withdrawal for consumers in the European Union and United Kingdom — those rights apply in addition to, and prevail over, the terms above to the extent of any conflict. Most of our engagements are business-to-business and such consumer rights may not apply.
14. Governing Law
This policy is governed by the laws of the Islamic Republic of Pakistan, and the courts of Lahore, Punjab, Pakistan shall have exclusive jurisdiction, subject to any mandatory consumer protection laws that apply in your country of residence.
15. Changes to This Policy
We may update this policy from time to time. The revised version takes effect when posted on this page with an updated "Last Updated" date. The policy in force at the time of your purchase governs that purchase; changes affecting an active subscription will be notified at least 30 days before they take effect.
16. Contact
For any questions about this Refund & Cancellation Policy, please contact us:
SolutionByz
477C Johar Town, J Block, Lahore, Pakistan
Email: info@solutionbyz.com
Phone: +92 314 7574592
Website: solutionbyz.com
This policy is provided for general informational purposes and does not constitute legal advice. We recommend having it reviewed by qualified legal counsel before relying on it.